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/ Documentation /Troubleshooting/ Troubleshooting Portal Layout Issues in SureDash with Astra Theme

Troubleshooting Portal Layout Issues in SureDash with Astra Theme

If you notice that your SureDash portal layout looks cut off or broken, and the issue goes away when you switch from the Astra theme to another theme, this may be related to Astra’s legacy block editor support setting. The Legacy setting may only be visible to Astra legacy users..

This guide will help you fix the issue in just a few steps.

Steps to Fix the Layout Issue

  • Go to your WordPress dashboard and navigate to: Appearance > Customize > General > Block Editor
  • In the Block Editor settings, see if the Legacy option is currently selected.
    • This option is meant for adding spacing to default block editor containers (like Group, Columns, Cover, etc.).
    • However, it may cause layout issues with the SureDash portal.
  • Change the setting from Legacy to any other available option.
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  • Save and publish your changes in the Customizer.

Conclusion

By switching off Astra’s legacy block editor support, your SureDash portal layout should display correctly.

If you still face any issues after applying these steps, feel free to reach out to our Support Team, and we’ll be happy to help.

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