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/ Documentation /Troubleshooting/ Presto Player Not Working in SureDash

Presto Player Not Working in SureDash

If your Presto Player videos are not showing up inside SureDash, don’t worry, it’s usually a quick fix! This guide will help you adjust the correct settings in Presto Player so your videos play smoothly inside SureDash.

Steps to Resolve the Issue:

  • Log in to your WordPress dashboard.
  • Go to Presto Player from the left menu and navigate to Settings > General.
  • Scroll to the Media Hub section.
  • Set Default Sync Behavior to Synced.

After making this change, try adding the videos again in SureDash, they should work as expected now. If the issue continues, feel free to reach out to our support team. We’re here to help!

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